Support

Georgia Department of Community Health (DCH) has selected Mobile Caregiver+ to launch electronic visit verification (EVV) in

 Georgia. Mobile Caregiver+ is a national EVV company that has successfully launched EVV with multiple states, managed care organizations, and thousands of providers. DCH has completed the implementation of EVV for Personal Care Services. As of January 1, 2022, EVV is required for all Personal Care Services. EVV will be required for Home Health Care Services as soon as that window is open.  

EVV Support

Netsmart Customer Support

Phone: (833) 483-5587 

Hours of Operation: Monday – Friday, 8am – 7pm EST

Closures: Saturdays and Sundays, including state holidays

Netsmart Support Portal - NetsmartCONNECT  — for 24/7/365 support, ticket submissions, FAQs, and training materials. 

The website link for the Mobile Caregiver+ EVV Provider Portal is https://evv-dashboard.mobilecaregiverplus.com/auth/login.

Georgia Medicaid Management Information System (GAMMIS) Support

Provider Contact Center/Financial Payments & Issues 

Phone:(800) 766-4456

Hours of Operation: Monday – Friday, 8am – 7pm EST

GAMMIS website www.mmis.georgia.gov 

DCH Support

Electronic Visit Verification (EVV) 

[email protected]