Non-Emergency Medical Transportation

In order for the Georgia Department of Community Health (DCH) to achieve its mission of providing access to affordable, quality health care services for Medicaid members, these members must be able to get to and from their medically necessary appointments. 

The Non-Emergency Medical Transportation (NEMT) program provides eligible members transportation needed to get to their medical appointments. To be eligible for these services, members must have no other means of transportation available and are only transported to those medical services covered under the Medicaid program.

In accordance with the Code of Federal Regulation (CFR) (42CFR431.53), the NEMT program provides transportation for the purpose of:

• Medical treatment
• Medical evaluations
• Obtaining prescription drugs
• Obtaining medical equipment

To provide the necessary non-emergency medical transportation, DCH utilizes a brokerage system and it is these two Brokers, Modivcare Solutions (formerly LogistiCare) and Verida (formerly Southeastrans), who coordinate and provide NEMT services for the state's five regions (North, Atlanta, Central, East and Southwest). NEMT Broker responsibilities include, but are not limited to:

• Recruiting and contracting with transportation providers
• Making payments to providers
• Gate keeping and verifying member's need for NEMT
• Reserving and assigning trips
• Assuring quality
• Overseeing administration and reporting

NEMT brokers are paid a monthly capitated rate based on the number of eligible Medicaid members residing in their contracted region(s). Transportation services are provided at no cost. 

PLEASE NOTE: DCH has updated NEMT broker assignments for the Central, Southwest, and East regions. Effective April 1, 2026, Modivcare will no longer provide NEMT services covered by Medicaid in these regions.

Starting April 1, 2026, Verida will be providing transportation to medical services covered by Medicaid to ALL five (5) Georgia regions. 

To schedule transportation for services on or after March 18, 2026, Medicaid members can contact Verida to schedule rides to medical services covered by Medicaid. Remember, in most cases, transportation must be scheduled at least three (3) business days in advance, not including the day of the appointment. 

Members can book online by visiting https://member.verida.com/. Verida call center representatives are available Mondays – Fridays from 7:00am to 6:00pm EST at the phone numbers listed below. Please have the following information ready when booking:

• Medicaid ID
• Appointment date, time, and location
• Type of transportation needed
• Any special accommodations

Visit https://verida.com/georgia-members-dch/ for more information! 

If you have questions, comments, or complaints about the broker, a service, or about this change or need help understanding benefits, please contact the DCH Member Contact Center at 1-866-211-0950.