Interactive Voice Response

DCH recognizes smartphones may not be accessible for all waiver participants and their consumer-direct employees or aides. To accommodate these situations, Tellus offers an option for documenting visits using a landline phone. This option is known as interactive voice response (IVR). If the Tellus EVV+ mobile application cannot be used for one of the following reasons, the use of IVR

Sideview of man wearing a phone headset

 can be requested:

  • The waiver participant and/or aide do not have a smartphone or tablet that can be used and cannot obtain one.
  • Documented medical reason (must be attached to request) where a cell phone application cannot be utilized within a specific vicinity of the waiver participant; and/or 
  • The waiver participant and/or aide have a held religious belief related to the use of technology. 
  • Other i.e.:
    • No cellphone service
    • Bad service area

   IVR Request Form  (PDF, 184.47 KB)                                                    

 

Common IVR FAQs:

  1. Can I add multiple IVR form requests onto one pdf document form for submission?

    No, if there are multiple participants from one Agency, they must be submitted separately.

  2. Can I submit my IVR request form in a Word document?

    No, all IVR request forms must be submitted in Pdf format

  3. Can a different landline phone number and address be used for participants other than what is indicated in GAMMIS?

    No, the member’s landline phone number and address must be the same as what is listed in GAMMIS.