A Division of the Georgia Department of Community Health

Non-Emergency Medical Transportation FAQs

The Georgia Department of Community Health’s (DCH) Non-Emergency Medical Transportation (NEMT) services are defined as medically necessary, cost-effective transportation for any eligible Medicaid member (and escort, if required) with no other means of transportation available to any Medicaid-reimbursable service to receive treatment, medical evaluation, obtain prescription drugs or medical equipment.  NEMT is a ride-share program and multiple members may be riding in the same vehicle.  

To download a copy of the NEMT policies and procedures manual go to: https://www.mmis.georgia.gov/portal, select Provider Information, then select Provider Manuals. 

Rider Tips

  • Be Ready
  • Be Respectful and courteous of others!
  • Become familiar with the Broker issued Member Brochure/Rider’s Guide!
  • Always call the Broker directly to inquire about your ride!
  • Always immediately notify Broker of any cancellations or changes in your schedule!
  • Always carry your Broker’s telephone number with you!