Frequently Asked Questions

Hands typing on a laptop with question mark elements in front of the laptop screen

The resources below are intended to answer common questions and provide guidance on using Mobile Caregiver+ and key Netsmart features. These resources provide clear, step-by-step instructions for administrative tasks, claim submission, troubleshooting common issues, and using system features. Whether you are new to Mobile Caregiver+ or simply need a refresher, these guides offer the essential information needed to streamline workflows, minimize errors, and support timely, accurate claim processing. Browse the frequently asked questions and guides below to find answers, resolve issues, and review available system tools.

Provider Related Resources

Provider-Related Frequently Asked Questions  (PDF, 422.76 KB)

Click the hyperlink to access the Mobile Caregiver+ User Guides or the Quick Reference Guides for assistance with EVV-related issues or concerns.