Frequently Asked Questions

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The Mobile Caregiver+ User and Quick Reference Guides are designed to help providers efficiently navigate and understand key areas of Netsmart. These resources provide clear, step-by-step instructions for administrative tasks, claim submission, troubleshooting common issues, and using system features. Whether you are new to Mobile Caregiver+ or simply need a refresher, these guides offer the essential information needed to streamline workflows, minimize errors, and support timely, accurate claim processing. Below are Quick Reference and User Guides designed to address commonly asked questions.

Provider Portal 

Frequently Asked Questions

  • Deactivating and Activating User’s Account
  • Generating Reports
  • Initial Set-up and Log in
  • Managing Overrides
  • Managing Payer Information
  • Managing the Dashboard Tab (claim release)
  • Managing the Schedule 
  • Manually Adding New Users 
  • Resetting Password 
  • Training Resources
  • Unlinking User from an Agency and Reassigning Tasks
  • Updating and Adding New Address
  • Viewing Recipient Details

Claims Console

Frequently Asked Questions

  • Adjusting Paid Claims
  • Archiving Service Records
  • Editing Invalid or Missing Diagnosis Code(s)
  • Editing Invalid or Missing Provider Medicaid IDs
  • Export Reports
  • Manually Adjusting Billable Units and Billable Amounts
  • Manually Creating New Service Records
  • Released Claims Pending Submission
  • Remediating PNOT – Prior Authorization Not Found
  • Remediating VVER – Visit Missing Start and/or End Verification 
  • Unmatched Error Codes Reference Guide

Mobile Application 

Frequently Asked Questions

  • Adding Service Notes
  • Canceling Visit
  • Capturing Required Signatures
  • Ending Visit
  • How to Resolve a Password Lockout
  • Initial Set-up and Log In
  • Installing the MCG_ Mobile Application
  • Managing Messages
  • Managing Tasks
  • Resetting A Password
  • Starting a Visit
  • Training Resources 
  • Viewing Past Notes
  • Viewing Visit Details 

Non-Provider Aggregators