Frequently Asked Questions

The Mobile Caregiver+ User and Quick Reference Guides are designed to help providers efficiently navigate and understand key areas of Netsmart. These resources provide clear, step-by-step instructions for administrative tasks, claim submission, troubleshooting common issues, and using system features. Whether you are new to Mobile Caregiver+ or simply need a refresher, these guides offer the essential information needed to streamline workflows, minimize errors, and support timely, accurate claim processing. Below are Quick Reference and User Guides designed to address commonly asked questions.

Provider Portal 

Frequently Asked Questions

  • Initial Set-up and Log in
  • Managing the Dashboard Tab (claim release)
  • Managing the Schedule 
  • Manually Adding New Users 
  • Resetting Password 
  • Unlinking User from an Agency and Reassigning Tasks
  • Deactivating and Activating User’s Account
  • Viewing Recipient Details
  • Updating and Adding New Address
  • Managing Payer Information
  • Managing Overrides
  • Generating Reports
  • Training Resources

Claims Console

Frequently Asked Questions

  • Released Claims Pending Submission
  • Editing Invalid or Missing Diagnosis Code(s)
  • Editing Invalid or Missing Provider Medicaid IDs
  • Manually Adjusting Billable Units and Billable Amounts
  • Manually Creating New Service Records
  • Remediating PNOT – Prior Authorization Not Found
  • Remediating VVER – Visit Missing Start and/or End Verification 
  • Unmatched Error Codes Reference Guide
  • Archiving Service Records
  • Adjusting Paid Claims
  • Export Reports

Mobile Application 

Frequently Asked Questions

  • Initial Set-up and Log In
  • Installing the MCG_ Mobile Application
  • Resetting A Password
  • How to Resolve a Password Lockout
  • Viewing Visit Details
  • Starting a Visit
  • Managing Tasks
  • Adding Service Notes
  • Ending Visit
  • Capturing Required Signatures
  • Canceling Visit
  • Viewing Past Notes
  • Managing Messages
  • Training Resources 

Non-Provider Aggregators