EVV Service Providers

The Department of Community Health (DCH) has created a variety of material that service providers can review, download, and share within the Medicaid service provider community. DCH requests that service providers and case managers continue to inform members and their family of the EVV requirements during their regularly scheduled outreach and interactions with members. Check back often for EVV Program updates!

Yellow square sticky note graphic says "announcement."

IMPORTANT EVV UPDATE:

Netsmart Rebranding and the Training Portal - As part of Netsmart’s final rebranding efforts from Tellus to Netsmart, Netsmart is replacing the 4Tellus website with mobilecaregiverplus.com. The website branding will look different, however, it will function the same (e.g. same layout). Providers will still use the same user ID and password to access the provider portal and training as they did on 4tellus.com. Providers can access Georgia’s EVV solution training at https://mobilecaregiverplus.com/ga-dch/.

HHCS Implementation - DCH has fully implemented the State EVV solution, Netsmart Mobile Care+, for Personal Care Services (PCS); satisfying the requirements of Phase 1 of the Congress-enacted 21st Century Cures Act. Phase 2 of the Cures Act is underway. Phase 2 requires states to implement EVV for Medicaid-financed Home Health Care Services (HHCS) by January 1, 2023, to avoid a reduction in federal Medicaid funding. CMS is now accepting Good Faith Effort (GFE) exemption requests for states who would like an extension to the  implementation deadline to January 1, 2024. Georgia will submit a request this month.

The implementation for EVV for HHCS will consist of four milestones for HHCS Providers:

  • Registration Period
  • Training Period
  • Soft Launch Period, and 
  • Go-Live and Adoption Period

More details regarding the milestones and timelines for HHCS Providers are forthcoming. Please continue to check the EVV website or communications from DCH for updates!

GAMMIS EVV Billing Exception - There is one (1) remaining exception to the January 1, 2022 EVV mandatory claims deadline. Only providers with a claim type tied to an open “Tier 2” (or higher) ticket with Netsmart can submit that specific claim type directly to GAMMIS. Providers submitting claims through GAMMIS without an open Tier 2 (or higher) ticket are subject to Corrective Action which may include denied claims payments or termination from the EVV Program. If you have questions or concerns about whether the remaining exception applies to one of your claims, please reach out to [email protected].

Additional Netsmart EVV Training Materials

Once you, as a Provider, have registered and have access to the Georgia EVV solution, Netsmart EVV, you will be able to access additional training materials including Netsmart user guides and on-demand short videos for specific issues and training topics.

You will not be able to access these user guides and on-demand videos until you have completed registration and logged in to the solution.

To access those materials, click here. 

Let us know if you’d like to see other details added or if you have a question.

 

Third Party Vendor Attestation

Georgia DCH has selected Netsmart, https://mobilecaregiverplus.com/ga-dch/, as the State selected EVV system and is making this system available at no cost to you. DCH allows providers to select their own EVV system or continue using their current EVV systems however the provider is responsible for any costs associated with using the alternate EVV system. 
 
It is the provider’s responsibility to ensure their selected EVV system meets both DCH and the 21st Century Cures Act requirements. For this reason, you as the provider, are required to complete a Download this pdf file. Third Party Attestation found here . Completed forms should be sent to DCH at [email protected].
 
Your vendor must also complete the Download this pdf file. Third Party Attestation found here , and return the completed form to Netsmart at [email protected].

Please continue to visit the DCH website for the latest information regarding EVV and Third Party Vendor integrations.

ARCHIVE: Procurement for Electronic Visit Verification (EVV) Services Vendor Webpage

Contact Georgia EVV Call Center

Contact the Georgia EVV Call Center for technical issues or questions. To receive faster service, you will need the following information to create your support ticket:

  • Your agency name
  • Your agency Medicaid ID 
  • Your agency National Provider Identification (NPI) number
  • Your agency Employee Identification Number (EIN) or tax identification number
  • Contact email address
  • Call back number

Here are tips related to the top EVV issues providers reach out to technical support for:

  1. MEDICAID ID NUMBER: During registration, when asked about your Provider ID Number, this is referring to your Medicaid ID number. You will need to register for each Medicaid ID number applicable to EVV services and your agency locations.
  2. ZIP CODE: Ensure you are using the zip code that aligns to the Medicaid ID number.
  3. ADMIN ROLE: You need at least one administrator per Medicaid ID number. If you are the only administrator for a Medicaid ID number, do not change your role without first assigning an additional administrator. You will lose full access to the system and will need technical support to regain access.
  4. AIDE LOG IN: Aides and caregivers, it is strongly recommended you do not use your email as your user log in. Usernames must be unique across all users in the system.
  5. ROLES: Roles for within the State EVV solution are as follows and can be reviewed in the Netsmart Admin User Guide.
    1. Provider Admin — This role allows the User to view and edit information in the Administrator Console. There is no need to select any other role; Administrators have access to everything in the system.
    2. Billing — This role allows the User to access Claims functions only: Visits, Work List, Claim Review, and Prior Authorizations. This role can be combined with any other role, except Monitor.
    3. Personal Support Aide — This role allows the User to view only the information and schedules for the Recipients for whom they provide care. If a User is assigned the Personal Support Aide only, that User will only have access to information on their EVV mobile app; they will not have access to the Administrator Console.
    4. Provider View Only — This role allows the User to only view information. Users assigned the Provider View Only role cannot make any changes using the Administrator Console. This role can be combined with Personal Support Aide only.
  6. OFFLINE MODE: The State solution has an offline mode and is described in detail in the Provider FAQs. Please note, an aide will need to sign into the Netsmart mobile application while they have access to WiFi. When WiFi access is lost, the system will automatically switch to the offline mode. You must sign into the mobile application before going into an area that has no WiFi. Data will be stored while in offline mode, however, you must log into the Netsmart EVV mobile application from a location that has Wi-Fi or cellular service within 12 hours. If a user selects the menu button and logs out, the user must log in (with internet) before going into Offline Mode.  

If you know you or your aides have multiple members with limited WiFi, it would be recommended you or your aides log into the Netsmart system in a location with WiFi before beginning their workday.