EVV Third-Party Information

The Department of Community Health (DCH) implemented the State EVV solution, Netsmart Mobile Care+, for Personal Care Services (PCS) in 2021 and is working to determine the best path forward to expand the functionality to support EVV for Home Health Care Services (HHCS) in the future. Providers have the option to select an alternative third-party EVV solution that is currently integrated with the State EVV solution. You can find a list of approved EVV vendors  Download this pdf file. here .

Please Note: DCH is no longer accepting third-party integration requests for EVV. If you have any questions or concerns, please email the DCH EVV mailbox at: [email protected].

Thank you for your time and commitment to EVV compliance!

Contact

Georgia EVV Call Center

Contact the Georgia EVV Call Center for technical issues or questions. To receive faster service, you will need the following information to create your support ticket:

  • Your agency name
  • Your agency Medicaid ID 
  • Your agency National Provider Identification (NPI) number
  • Your agency Employee Identification Number (EIN) or tax identification number
  • Contact email address
  • Call back number
[email protected]
Website for Chat
Primary
(833) 701-0012

EVV Third-Party Implementation Materials (2020 – 2022)

Additional Netsmart EVV Training Materials

Once you, as a Provider, have registered and have access to the Georgia EVV solution, Netsmart EVV, you will be able to access additional training materials including Netsmart user guides and on-demand short videos for specific issues and training topics.

You will not be able to access these user guides and on-demand videos until you have completed registration and logged in to the solution.

To access those materials, click here.

Third Party Vendor Attestation

Georgia DCH has selected Netsmart, https://mobilecaregiverplus.com/ga-dch/, as the State selected EVV system and is making this system available at no cost to you. DCH allows providers to select their own EVV system or continue using their current EVV systems however the provider is responsible for any costs associated with using the alternate EVV system. 
 
It is the provider’s responsibility to ensure their selected EVV system meets both DCH and the 21st Century Cures Act requirements. For this reason, you as the provider, are required to complete a  Download this pdf file. Third Party Attestation found here . Completed forms should be sent to DCH at [email protected].
 
Your vendor must also complete the  Download this pdf file. Third Party Attestation found here , and return the completed form to Netsmart at [email protected].

Please continue to visit the DCH website for the latest information regarding EVV and Third Party Vendor integrations.

 

Let us know if you’d like to see other details added or if you have a question.