EVV Service Providers Archive

The Department of Community Health (DCH) has created a variety of material that members and service providers can review, download, and share within the Medicaid service provider community. In order to ensure a smooth transition to EVV, DCH requests that service providers and case managers inform members and their family of the upcoming EVV system implementation during their regularly scheduled outreach and interactions with members. We will be adding new information throughout our implementation. Check back often for updates!

 Medicaid Service Providers:


Georgia EVV Call Center

Contact the Georgia EVV Call Center for technical issues or questions. To receive faster service, you will need the following information to create your support ticket:

  • Your agency name
  • Your agency Medicaid ID 
  • Your agency National Provider Identification (NPI) number
  • Your agency Employee Identification Number (EIN) or tax identification number
  • Contact email address
  • Call back number
Yellow square sticky note graphic says "announcement."


The Georgia Department of Community Health (DCH) has decided to delay mandatory claims submission for EVV from July 1, 2021, to November 1, 2021. Fiscal Intermediaries and traditional providers may continue to bill through the Netsmart solution or GAMMIS until November 1, 2021. 

EVV itself is not postponed or delayed. EVV is up and fully functional for use now. All providers are encouraged to utilize and get on board with EVV as soon as possible and not delay. And the sooner, you as a provider, start utilizing the system now the less concerns there will be when the mandatory claims edit goes into place November 1, 2021.

New deadlines related to EVV activities have been established. If you, as a Provider, have not completed the below activities by the expressed date, your agency will be subject to pre-payment review.

Blue square sticky note says, "important date."

As a reminder, EVV is a federal mandate and will be required in Georgia. The mandatory claims delay to November 1, 2021, should be used as an opportunity to ensure you see no disruptions to your claims payments.

  • July 23, 2021All providers are required to be registered with the State EVV solution, Netsmart. Even Providers using a third-party EVV vendor are required to register with the State EVV solution.
  • August 31, 2021All providers are required to have employees added as users into your chosen EVV solution and successfully submit at least one EVV-related claim for each applicable Medicaid ID. To successfully submit a claim, aides and caregivers will have to use and capture visit data using EVV.
  • November 1, 2021 (Updated date; previously October 1) – All EVV-related claims will be required to include EVV information and be submitted via the State EVV solution. The mandatory claims edit for EVV-required services will be turned on. The only exception to continue to submit claims through GAMMIS will be for those with an outstanding support ticket related to the State EVV solution.


Additional Netsmart EVV Training Materials

Once you, as a Provider, have registered and have access to the Georgia EVV solution, Netsmart EVV, you will be able to access additional training materials including Netsmart user guides and on-demand short videos for specific issues and training topics.

You will not be able to access these user guides and on-demand videos until you have completed registration and logged in to the solution.

To access those materials, click here. 

Let us know if you’d like to see other details added or if you have a question.


Third Party Vendor Attestation

Georgia DCH has selected Netsmart, www.4tellus.com, as the State selected EVV system and is making this system available at no cost to you. DCH allows providers to select their own EVV system or continue using their current EVV systems however the provider is responsible for any costs associated with using the alternate EVV system. 
It is the provider’s responsibility to ensure their selected EVV system meets both DCH and the 21st Century Cures Act requirements. For this reason, you as the provider, are required to complete a Download this pdf file. Third Party Attestation found here . Completed forms should be sent to DCH at [email protected].
Your vendor must also complete the Download this pdf file. Third Party Attestation found here , and return the completed form to Netsmart at [email protected].

Please continue to visit the DCH website for the latest information regarding EVV and Third Party Vendor integrations.

ARCHIVE: Procurement for Electronic Visit Verification (EVV) Services Vendor Webpage

Here are tips related to the top EVV issues providers reach out to technical support for:

  1. MEDICAID ID NUMBER: During registration, when asked about your Provider ID Number, this is referring to your Medicaid ID number. You will need to register for each Medicaid ID number applicable to EVV services and your agency locations.
  2. ZIP CODE: Ensure you are using the zip code that aligns to the Medicaid ID number.
  3. ADMIN ROLE: You need at least one administrator per Medicaid ID number. If you are the only administrator for a Medicaid ID number, do not change your role without first assigning an additional administrator. You will lose full access to the system and will need technical support to regain access.
  4. AIDE LOG IN: Aides and caregivers, it is strongly recommended you do not use your email as your user log in. Usernames must be unique across all users in the system.
  5. ROLES: Roles for within the State EVV solution are as follows and can be reviewed in the Netsmart Admin User Guide.
    1. Provider Admin — This role allows the User to view and edit information in the Administrator Console. There is no need to select any other role; Administrators have access to everything in the system.
    2. Billing — This role allows the User to access Claims functions only: Visits, Work List, Claim Review, and Prior Authorizations. This role can be combined with any other role, except Monitor.
    3. Personal Support Aide — This role allows the User to view only the information and schedules for the Recipients for whom they provide care. If a User is assigned the Personal Support Aide only, that User will only have access to information on their EVV mobile app; they will not have access to the Administrator Console.
    4. Provider View Only — This role allows the User to only view information. Users assigned the Provider View Only role cannot make any changes using the Administrator Console. This role can be combined with Personal Support Aide only.
  6. OFFLINE MODE: The State solution has an offline mode and is described in detail in the Provider FAQs. Please note, an aide will need to sign into the Netsmart mobile application while they have access to WiFi. When WiFi access is lost, the system will automatically switch to the offline mode. You must sign into the mobile application before going into an area that has no WiFi. Data will be stored while in offline mode, however, you must log into the Netsmart EVV mobile application from a location that has Wi-Fi or cellular service within 12 hours. If a user selects the menu button and logs out, the user must log in (with internet) before going into Offline Mode.  

If you know you or your aides have multiple members with limited WiFi, it would be recommended you or your aides log into the Netsmart system in a location with WiFi before beginning their workday.